Welcome to read the following questions carefully at first when you place order via the product link. Thanks.
Q: What Operating System is Mini PC I buy here?
A: Free Operating System: Default installed our trial activated OEM windows 10 pro English for free, other languages can be selected among: Russian,Spanish,Portuguese,French,German,Arabic,Italian,Japanese,Turkish,Greek etc. Please inform us which language you want to install. Other systems we can install free are like Linux, Ubuntu etc if you need. Seller is NOT responsible and makes no compensation for trial OEM system.
Q: What brand of Ram, SSD and HDD I buy here?
A: Accessories as Ram, SSD, HDD, we use famous brand: samsung, micron, SanDisk, toshiba, hynix, crucial, liteon, kingfast, phison etc, what brand we use depends on our test and our stock.
Q: Can I get some samples?
A: We are honored to offer you samples for quality check, MOQ is 1 set, welcome to order via the link directly.We also provide free OEM service for your sample order, just feel free to contact our Sales here.
Q: How does your factory do related quality control?
A: Quality is top priority. We attach great importance to quality control from the very begining of manufacturing and 3 Years Wareanty.
Q: How about Shipping?
1. We send to buyer's address specified on Aliexpress. Please check your address/city/ post code, making sure it's matched with you shipping address.
2. We can't control the delivery time because it is processed by Third-party service. If parcel has not arrive within expected
time, please contact us, we will extend the delivery date before open dispute.
3. Normally we shipping free by faster shipment such as DHL, EMS,Fedex,Our express agent special line,etc.it depends on different countries and different cases.but for those remote areas,we have to shipping free by registered post, it will be slower than EMS, DHL,Fedex,etc.you can also add extra fee for DHL EMS Fedex etc faster shipment, thanks for understanding.All goods will be packed to make sure they arrive at high condition.
Q: How about Tax?
1. Normally we declare item as MINI PC CASE or TV BOX with value(like $20-$100), buyers are fully responsible for paying fees involved, such as dispatching fees, storage costs, brokerage, taxes or VAT etc.
2. If you have special requirement of the value,please leave a message to us when you make order.
3. Due to the tax problem, buyer refuse to receive the goods, buyer need to be fully responsible for the freight back and
forth.Thank you for you cooperation.
Q: What's EGLOBAL's Warranty?
1. EGLOBAL Mini pcs have 3 years warranty service is completely reliable and professional technical team. Motherboard warranty time 3 years, ram, hard drive, accessories(excluding gift) etc warranty time 1 year.
2. Within warranty time, if mini PC appear non-human damages and quality problems, buyer return Mini PC or Mini PC components, we free repair/exchange Mini PC or Mini PC components ( include RAMs, Hard Drive, Motherboard and other accessories ). Within 1 month, seller bear all the shipping cost for return(maximum 15USD)and resend;Over 1 month to 1 year, buyer self bear the shipping cost for return and seller bear shipping cost for resend; Over 1 year to 3 years, buyer bear all shipping cost return and resend.
3. Within 15 days, we accept refund or exchange goods (buyer bear all the shipping cost, if non-human damages and quality problem,
we bear all shipping cost.
4. All time calculate from the day buyer receive goods.
Q: How to solve the product problem?
A: Welcome to contact our Sales about any problems, they will provide nice service to each customer directly.
